FAQs

What is FASTACard?

FASTACard is a virtual card that is loaded with your loan amount i.e. credit enabled.

 

What is a VIRTUAL card?

A virtual card is a digital card that exists entirely online. There is no delivery of a physical card but rather, the card details are issued to you immediately on approval. This means that you can apply for and be issued with your card in minutes.

How do I apply for a FASTACard?

Register your profile or log in on our website www.fasta.co.za

Follow the easy step-by-step online application process.

Upon approval, your card and CVV number will be sent to you via SMS and you can use it immediately.

Where can I use my FASTACard?

FASTACard can be used to shop online anywhere in South African where Mastercard is accepted, and in-store at participating retailers using payment app enabled QR codes.

It can also be used on Uber, Netflix, Checkers Sixty60, Takealot and lots more.

What is a Payment App?

This is an application (app) that you download to your smartphone that lets you pay with your phone quickly, easily, and safely. These apps make use of your phone's camera to scan a unique QR code at a store which allows you to pay them.

 

Which payment apps can I use with my FASTACard?

FASTACard can be used with most of the well-known payment apps like SnapScan, Masterpass and Zapper to make purchases in a store. You will need to check that the particular store can accept your chosen payment app, either in store or on their website:

 

SnapScan - https://www.snapscan.co.za/user.html

Zapper - https://www.zapper.com/users

Masterpass - https://masterpass.com/en-za/retailers.html

 

Masterpass is offered by most of the major South African banks, which you can download directly from your app store. Examples of Masterpass apps are Vodapay, Capitec Masterpass, Absa Masterpass, Standard Bank Masterpass

 

We strongly recommend using Masterpass to pay at a store. You will be able to pay with your Masterpass app at any store that accepts SnapScan or Zapper.

How do I make a FASTACard purchase online?

Your FASTACard details are entered at the checkout process. They are used in the same way that you would enter your debit or credit card details when making an online purchase.

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I suspect fraudulent use of my FASTACard, what must I do?

If you believe that an unauthorized transaction has been made using the information from your FASTACard without your permission, please email fraud@fasta.co.za immediately.

 

How to I contact FASTA?

​Our Customer Support Team is available via the self-service Customer Support Portal.

Go to our website www.fasta.co.za and select ‘Customer support’ to raise a ticket for your query.

 

We will respond to your query within 4 (four) business hours.

 

Please note our Customer Support team is available on:

Monday to Friday 08h00 - 18h00

Saturdays               08h00 - 12h00

Sunday and Public Holidays - Closed

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Have another question?

To find out more about FASTACard and FASTA please visit our comprehensive Help Desk.